When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

SAP is adding enhancements to its Next-Generation Support concept, including developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an ...

Customer experience is at the heart of digital revolution, SAP executives told South African users attending the Saphila 2019 Conference underway at Sun City, North West Province South Africa. Going ...

The European Commission wants SAP customers to have the flexibility to mix and match maintenance and support contracts for each on-premises ERP instance. SAP’s software support and maintenance ...

SAP’s recent announcement that it will extend support for its Enterprise Core Components (ECC) for a further two years for customers buying standard support, or until 2030 for those purchasing ...

In the interests of disclosure, I was writing this SAP piece as a brief part of a "Random Thoughts" post that would kind of mirror the format of my upcoming podcast - which will begin with the ...