Growing up in Zambia, Choolwe Mandona did not always plan on becoming an engineer. “I actually was pretty afraid to do engineering,” said Choolwe, who graduated from Miami University in 2013 with a ...

At one stage or another, all projects are subject to risks and being able to isolate problems can be tricky. Knowing how to conduct a root cause analysis can help your teams get to the source of each ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

This course is designed to improve the problem-solving skills of all employee levels in any organization, providing an understanding of the processes and techniques for root cause analysis and ...

IDCON believes that root cause analysis doesn’t adequately describe the results that you want. The company has named its process Root Cause Problem Elimination™ because the ultimate outcome is to ...

Problem solving is a full-time task in business. Whether you own the business, or have only a small role in daily operations, making decisions and solving problems is a key part of your job. The most ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

Watch the process of diagnosing and solving a tricky issue. See the steps, tools, and problem-solving approach used to identify the root cause.

I teach management skills at a university business school in Toronto. My students and I were looking at some common leadership challenges in teams, and one story really got us thinking. This is a ...