Clarus Marketing, a company with a long history of free shipping services, does something even Amazon won't -- it offers consumers unlimited, prepaid return shipping for any online purchase. Donna Tam ...

A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry ...

Sending back a disappointing gift this holiday season may cost you. About 40% of retailers are charging return fees this year, according to retail technology company Narvar. That's up from 31% in 2022 ...

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.

When you order a pair of sweatpants online and don’t want to keep them, a colossal, mostly opaque system of labor and machinery creaks into motion to find them a new place in the world. From the ...

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

Direct-to-consumer (DTC) brands upped their marketing budgets over the last year (59%), but only about half saw increased sales (54%). While not a large gap, it shows that some brands are still not ...

When you work in customer service, you will often have to deal with upset customers. What do you do if one of the customers is not only upset right from the start, but also ends up returning the wrong ...

Google expands shipping and return info in Search, helping retailers optimize the user experience and boost online sales. Google is expanding shipping and returns information in search results for ...

A gradual return to the Red Sea route after long detours around the Cape of Good Hope is the key thing to watch for in container shipping next year. That return would first lead to congestion in ...

The container shipping industry is bracing for a pivotal shift next year, with the anticipated return of vessels to the Red Sea route—a move that is expected to trigger a wave of congestion at ...