A San Jose woman’s life was made “hell” after being inundated with hundreds of Amazon packages linked to a Chinese seller. It all “started with one package,” said the woman, who has declined to be ...

Mailed returns often cost $4.95–$9.99 at apparel stores; big-box retailers typically offer free labels or partner drop-offs Free in-store returns are your safest bet; on Amazon (and others) pick label ...

That consistency doesn’t make the return season any easier for businesses, especially when it comes to quickly processing and restocking returns of seasonal merchandise, keeping customers happy, and ...

ORCA (Organisation for Recorded Culture and Arts), the global think tank and advocacy group, has published a revealing snapshot of the independent label sector. The organisation’s second report shows ...

After ordering two packs of 11-inch, rope-woven storage cubes from Amazon.com recently, I found that the resulting cubes were, in fact, 11-by-10.5-by-10.5 inches. Alas, they weren’t what I expected. I ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

Amazon’s quick checkouts and speedy Prime shipping have helped cement its status as one of the most popular online retailers in Canada. However, its return process left a little to be desired.

The holiday gifts have been unwrapped. Now the returns begin. The day after Christmas means the beginning of holiday gift returns, with returns expected to increase 25% to 35% compared to levels of ...

In-person returns are preferred according to a new consumer study. Shoppers are making buying decisions based on retailers’ return policies, according to a new consumer research study. Free returns ...