AI only creates lasting value when it is woven into the flow of work. Retail and CPG companies must redesign processes so AI ...

HOUSTON--(BUSINESS WIRE)--APQC, the nonprofit leader in benchmarking and best practices research, has introduced a business process framework for the retail industry. Following the recent update of ...

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? This is what keeps retail leaders up at night. In retail, everything is about the customer, and ...

Retailers are under increasing pressure to do more with less. With disruptions in the supply chain, rising inflation, changing consumer behavior, and fluctuating demand all combining to create a ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

A great majority (88%) of shoppers want to be able to return a purchase to a physical store or through a pre-paid shipping method, and even more (95%) say that how smooth the process is influences ...

Aesthetics is a critical factor in the retail business; how the store space looks and feels can maximize or reduce sales. A store should be designed and decorated with the customer experience at the ...

Forbes contributors publish independent expert analyses and insights. Rick Helfenbein is focused on retail, trade, and politics. British actor Laurence Olivier and American Dustin Hoffman on the set ...

The Building Owners and Managers Association (BOMA) International is finalizing the revisions to its latest floor measurement standard BOMA For Retail Properties Standard Method of Measurement (Z65.5) ...