Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a paycheck) if they want to improve their culture and ultimately provide an ...

A retail sales associate with deep understanding of the product they’re selling, good communication skills and honest enthusiasm has always been one of the most powerful tools for sales success. This ...

Proper treatment starts during the training process and puts them in the best possible to succeed. In a recent webinar, Christine Tutssell, VP of Strategic Initiatives at Axonify, discussed how ...

Ethosphere, a Seattle-based startup that recently secured a new funding round, is launching a retail coaching tool that records the in-store conversations of store associates. The tool then leverages ...

In-depth retail training is rare enough that it makes news when the largest companies undertake it. Some, like Zeynep Ton, an associate professor of operations management at the MIT Sloan School of ...

The Associate-to-Driver program — an initiative proposed by employees — is part of Walmart’s broader strategy to recruit for its 13,000-driver fleet in a tough labor market. The company is among many ...