Restaurateur Danny Meyer writes in his venerable book, Setting the Table, “Understanding who needs to know what, when people need to know it, and why, and then presenting that information in an ...

Jim Sullivan is a popular keynote speaker at leadership, franchisee and GM conferences worldwide. This article does not necessarily reflect the opinions of the editors or management of Nation’s ...

When I was a restaurant owner, I kept seeing the same frustrating pattern play out. A new hire would start and the shift manager would be pulled off the floor to train them on the PoS system. That ...

Restaurant managers oversee every phase of a restaurant's operations, from providing quality food and service to making sure that the operations are profitable and that bills are paid on time. A ...

The rush of a dinner shift — the clatter of utensils, the sizzle from the kitchen, the constant, demanding dance between the front and back of the house — is an environment unlike any other. For a new ...

Proper staffing involves putting in place people with the right skills, knowledge and experience in the business. A restaurant manager coordinates all activities at the restaurant to ensure that the ...

Legislation recently passed in Montgomery County, Maryland, mandating that all restaurant shifts include at least one allergy safety-trained employee has had its share of both positive and negative ...

Running a good restaurant is quite literally an act of plate-spinning. You need to manage the supply of ingredients, schedule all of the staff, prepare the facilities and more, all before the ...