As a small grocery chain owner, Summer Auerbach has spent a lot of time over the last few months thinking about a particular brand of viral video that emerged during the pandemic. They have titles ...

Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

Customer loyalty seems to be one of the top priorities for businesses in 2021. Consider the following numbers. The loyalty management market size worldwide continually grows and is expected to reach ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

Loyal Chick-fil-A customers waited in astonishingly long drive-thru lines after in-person dining rooms closed during the pandemic, but even with that annoying inconvenience, it didn't put a dent in ...