To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Is being a good tipper such an uncommon thing? A 2021 study found that over 7% of people don’t tip at all! And for those who work in the service industry, cleaning up a messy table is a daily ...

BENTON HARBOR, Mich. (WOOD) — The staff of a Michigan restaurant got the surprise of a lifetime when a customer left behind something completely unexpected. The waitstaff at the Mason Jar Cafe in ...