A new digital era is here, and cloud-based technologies are colliding with traditional IT systems and hardware, driving rapid changes to infrastructure and business requirements. As organisations ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Remote access software tools are some of the most critical in today’s remote and collaborative work environments. Two of the most popular remote desktop tools for this are TeamViewer and LogMeIn.

Let’s be honest, it’s time to move on from TeamViewer for remote access. Once dominant, it’s showing its age while the open-source contenders have caught up fast. These modern alternatives are faster, ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Citrix today announced that Citrix GoToAssist has once again been ranked as the global market share leader among remote support solutions, for the fifth year in ...

Data breaches are more prevalent and more costly than ever. Smarter technologies seem to breed smarter hackers, making it difficult for IT to keep up. But sometimes IT unwittingly helps the bad guys ...