Remote desktop software is becoming increasingly important as organizations move to remote and hybrid work environments. This software enables IT technicians to connect to any remote device from ...

Remote desktop software is a critical tool for any IT support team. It enables IT technicians to connect to any remote desktop or device to quickly stop cyber threats and perform maintenance. For this ...

Let’s be honest, it’s time to move on from TeamViewer for remote access. Once dominant, it’s showing its age while the open-source contenders have caught up fast. These modern alternatives are faster, ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Data breaches are more prevalent and more costly than ever. Smarter technologies seem to breed smarter hackers, making it difficult for IT to keep up. But sometimes IT unwittingly helps the bad guys ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...