While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Prior to 2019, many corporate IT departments had evolved a fairly efficient end-user computing strategy, which kept PCs functioning and updated to support the enterprise software requirements of staff ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

In today’s competitive job market, crafting an impressive IT Help Desk resume is crucial for standing out and securing a six-figure career track. Whether you’re a seasoned professional or a recent ...