When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

TeamViewer is easy, free for personal use, and ticks all the remote control software boxes such as chat and file transfer. Meetings and remote video help are also part of the deal if you pony up for a ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

Lafayette Parish School System employees are fielding calls from students about how to log in to virtual learning, change their passwords and other technical issue that come up as they cope with ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

A security oversight by SolarWinds developers in August allowing remote access to sensitive credentials within its Web Help Desk (WHD) product has found active exploitations in the wild. According to ...

Microsoft upped its tech support offerings Wednesday with the debut of Answer Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software, PC tune-ups, virus ...

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...