ATLANTA--(BUSINESS WIRE)--Bomgar, a leader in secure access solutions, today announced the integration of Lionbridge’s GeoFluent with Bomgar Remote Support to alleviate language as a communication ...

Customers expect to be able to use chat when they reach out for help. Here’s how to get it right This vendor-written tech primer has been edited by Network World to eliminate product promotion, but ...

In normal times, computers and mobile devices are just another way to stay in touch. But there's nothing normal about our current world, where we're being asked to shelter in place and maintain social ...

As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

I’ve given a lot of thought to this in the last few weeks. Many of my customers are in finance, tech, healthcare, defence and emergency services. We’re not going to have the luxury of stopping working ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

The company's new QuickSupport app for Android and iOS lets IT pros and other tech types connect to phones and tablets from afar. There's just one thing missing. Rick Broida is the author of numerous ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...