This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

Libraries are constantly evolving to adapt to the needs and desires of our users. Most of these changes have occurred inside our buildings, from obtaining cutting-edge technology to providing ...

During the week of April 20–25, 1981, 429 general and informational and 219 subject-specific telephone reference questions were analyzed at the Chattanooga-Hamilton County Bicentennial Library, a ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. Perhaps the greatest irony of the digital era is that while Silicon ...

Whether you are signing up a huge supplier, hiring an employee or thinking of making an investment, reference calls are absolutely crucial. Before I learned how to do them properly, they were purely ...

If you manage a fundraising operation with one or more job openings, you’re probably spending more time than you’d like on checking candidates’ references. My firm has conducted about 3,000 reference ...