Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

A recent FedScoop study shows the federal government workforce could see a meaningful boost in productivity by reducing friction with devices and applications and improving secure access to data and ...

Jerry Cao is a UX content strategist at UXPin — the wireframing and prototyping app. To learn how to master the art of persuasive design, check out Interaction Design Best Practices: Time & Behavior.

The concept of business friction isn’t new: It’s anything that prevents or dissuades customers from buying your products or services. For customers, friction can be long wait times on hold, products ...

Marketing often gets thrust into the spotlight when business conversions slide. The thinking goes something like this: “If we increase our spend, we’ll increase our leads and sales.” Yet adding more ...

American workers have grown increasingly accustomed to accessing information and ordering goods and services online, anywhere and anytime, using their smartphones, tablets and home computers. At work, ...

Rapid changes in traditional workforce composition, a rise in alternate incomes, and reduced funding for social services are putting agencies in a squeeze as the systems and the people within them are ...

Predictions about the end of the password have been around for years. Bill Gates predicted the password’s extinction in 2004. In 2014 Fernando Corbató, creator of the password, acknowledged that the ...

Recent events have put police in a bind. A surge of violence means cops are needed more than ever, something now acknowledged across the political spectrum. But officers’ behavior remains under a ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The concept of business friction isn’t new: It’s ...