said today it plans to add 41 customer service jobs at its call center in Bethlehem. The telecommunications company, which sells cable, phone and Internet service in the Lehigh Valley, said the move ...

Customers of RCN’s internet service across the Northeast corridor of the United States suffered an outage Monday night around 7 p.m. that continued for several hours. Some problems appeared to be ...

is adding 68 full-time customer service jobs to its Bethlehem call center, part of a commitment to increase local presence of its representatives. The company expects to add the jobs over the next 60 ...

ATLANTA & PRINCETON, N.J.--(BUSINESS WIRE)--IBBS, the leading provider of voice and data services for Tier 2 and 3 broadband providers, today announced that RCN, the 12th largest residential and ...

RCN, one of the largest internet and cable service providers in the US, admitted today on Twitter that it stores users' passwords in cleartext, passwords to which its customer support employees have ...

Like a lot of RCN customers, Randy Laughlin got a shock with his bill last week — a letter saying he has to have converter boxes on his televisions by Sept. 22 or he won’t get cable reception. “I’m ...