Quality management is a mature practice at state agencies. However, transitioning to paperless and digital delivery of design information exposes a vulnerability in how quality management is ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

A quality management system is a formal process used to review a company's operations, products and services to identify areas of potential quality improvement. Effective quality management is a ...

Business success depends on quality processes and outcomes at every level. Quality management ensures customer satisfaction, operational efficiencies, and increased revenue. However, not all ...

In recent years the focus on and importance of quality management has intensified. Market demand for product quality, safety, serialization, and total traceability has increased as the risk of lost ...

Joseph Juran was a pioneer in the study of quality control for industries like math and science. Learn how to apply his management theory to your business.

According to ASQ, total quality management (TQM) is a system that utilizes effective communications, data and strategy to successfully incorporate the discipline of quality into an organization's ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...