Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Quality management has evolved from traditional quality assurance and inspection‐based practices to sophisticated, integrative frameworks such as Total Quality Management (TQM) and Quality 4.0. Modern ...

Business success depends on quality processes and outcomes at every level. Quality management ensures customer satisfaction, operational efficiencies, and increased revenue. However, not all ...

Editor’s note: This article is the first in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. In June 2022, the AICPA’s Auditing ...

Morgan Palmer is CTO of ETQ, helping customers achieve success by attaining new levels of excellence through quality for over 25 years. Quality can be a tricky thing — you don’t always recognize it ...

Iowa House Democrats released a proposal Thursday aimed at improving the quality of Iowa’s drinking water and waterways ...

Service quality (appointment lags and wait times) of primary care physician practices varies tremendously across the country and is associated with the organization of practices. A total of 40,339 ...

Quality issues are still the number one reason for drug shortages, and in an effort to address this, the U.S. Food and Drug Administration is debuting a quality management maturity (QMM) program ...

Did you know that it takes, on average, about 180 years to form 1 cubic centimeter of soil? That is 2.3 times the life expectancy for Americans – all to produce a small quantity of soil that fits in a ...