NASHVILLE, Tenn. (WSMV) - When a huge water bill landed in the mailbox of Tom Barkoukis’ Nashville home in December, he knew he had a problem. “My bill was $230 when it was supposed to be somewhere ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Monday was Data Privacy Day. Do you know where your customer information is? If your answer is somewhere in the "no" to "sort of, for the most part" range, you've got ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

The Aura Individual plan is the least expensive identity theft protection plan on our list, offering all of the basic features you’d want in a plan. Despite its low cost, it offers a lot of the ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?