Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Small businesses involved in the service industry need to develop a strong customer service focus to attract and retain customers. The service industry is a rough and tumble place, where only ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Years ago I recommended specific computers to readers based on the amount of attention each company paid to tech support. My theory was that most of the top brands were similar electronically. It was ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

For consumers the future of customer service cannot come soon enough. The customer experience landscape is ripe for disruption. Companies are slowly making progress toward more seamless and simpler ...

For the best experience, please enable JavaScript in your browser settings. A customer is the best thing that can ever happen to a business. For the investors, it's a ...

In today’s highly competitive SaaS business environment, showing customers you care is vital. If you don’t do it, someone else will - and they’ll take your business with them. In the worst cases, ...

In the commentary “Healthcare's transformation is inevitable,” by Aurora Health Care CEO Dr. Nick Turkal, one of the points he makes is that patients (consumers) increasingly will choose healthcare ...

A disgruntled Telkom customer has asked fellow consumers to join him in demanding that Telkom “get a proper customer care department”. The customer has launched a petition on Change.org, titled: ...