In business, product knowledge is vital for any sales team. Accurate understanding leads to better conversations with clients and increased confidence during presentations. Traditional training ...

CHICAGO -- Using trusted knowledge is the key to companies driving success with artificial intelligence, Ashu Roy, eGain chairman and CEO, told the audience during his opening keynote at the company's ...

A recently uncovered Amazon patent provides critical insights into how the company is merging Alexa's voice capabilities with Rufus's product intelligence to create a more sophisticated shopping ...

When you think of your organization's values, you likely focus on its mission and the values that define your workplace culture. But those aren't the only values your organization has. There's also ...