A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...

Victoria Kickham, Senior Editor, started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution, and supply chain issues ...

Reverse logistics is the process of moving goods from their typical final destination (the consumer) back upstream in the supply chain for various purposes such as returns, repairs, recycling, or ...

For years, retailers have seen product returns as a headache, or just another cost of doing business. The logistics required for returns needs a different approach and mindset from that of regular ...

Our annual gathering of freight transportation industry analysts reveals that the cycle of rate and capacity fluctuations continue their age-old volatility, but in a more muted fashion. Here’s a look ...

With the explosion of e-commerce during the global pandemic, companies not only had to adopt Amazon-like shipping skills, but also how to coordinate and manage returns. In Latin America, the reverse ...

WESTERVILLE, Ohio--(BUSINESS WIRE)--DHL Supply Chain, the Americas leader in contract logistics, today announced the acquisition of Inmar Supply Chain Solutions, a division of Inmar Intelligence and a ...

E-commerce has simplified shopping for consumers, but it has also made returns significantly more complicated — and more common — for retailers. About 1 in 5 items bought online are returned, three ...