Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The year 2020 showed the laggards what the leading edge of digital transformation already ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...

To use a cooking analogy, the cake is still baking, and while it looks like everything will turn out fine, it's not quite ready to come out of the oven. The ongoing process of restructuring the ...