One key customization area for Team Foundation Server 2010 is process templates, and more specifically, work item types. While the work item types available out of the box with a process template may ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

There is much discussion about continuous improvement, kaizen and operational excellence pursuits in operations management. Many times, the topic of process improvement neglects the more important ...