Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Kitchen appliance brands try to maintain a solid reputation among their customers, but this dishwasher brand has only managed ...

Some Verizon customers may be experiencing service issues, as over 11,000 outages have been reported on the evening of Saturday, Aug. 30. According to Downdetector, at around 7:19 p.m. ET, there were ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the 1980s, Jan Carlzon was tasked with turning around ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Bills that customers said did not come for months at a time, bills that seemed inflated, and other issues with electric and water service were the topic of a public forum Thursday. That forum, with ...