Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking "revenge" for their troubles, a new study has ...

BOSTON (WHDH) - Shuttle buses replaced trains along part of the Green Line for a couple hours on Monday due to a “pantograph problem,” the T said. The T first announced issues in a post on X near 2 ...

The mail service in Duluth is causing a big problems for residents. Some have claimed that they haven’t received mail in more than two weeks. We spoke with an area mail carrier, who chose to remain ...

Rising service expectations demand connected workflows, artificial intelligence support and fewer departmental handoffs.

BART restored normal train service between its Richmond station and Oakland's MacArthur station after a wayside equipment problem caused a service interruption earlier on Friday, the agency said. On ...

The issue is convincing men to put on the uniform. A decade of declining recruitment numbers for the Army is almost entirely attributable to a significant drop in male recruiting as female enlistments ...

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...

Riders on the MBTA Blue Line were forced to switch to shuttle buses for a portion of the morning ride Friday, because of an overhead wire problem in an area that was closed for repair just last ...

Having written two books on the Secret Service and having broken the story of agents hiring prostitutes in Cartagena, I can say that the root of the Secret Service’s problems goes back more than a ...

The term ‘self-service’ has a beautiful ring to it. In the context of using information in your work, this seems like a pretty good idea. Going back decades, you only had two choices for gathering ...