What comes to mind when you think of the word "crisis?" Do the words "opportunity," "personal growth," "improved performance" or "learning" come to mind? I am humbled by the many opportunities I have ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...

Every company has issues — things that go bump in the night. When mistakes happen (both system and human), people tend to want to play the blame game. This is because, as a business grows, more people ...