Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

Enough is enough. We feel this with each school shooting we endure. We feel this with each suicide that takes a loved one from us far too soon. More lives lost, more families devastated, more ...

Proactive engagement wins. Instead of just reacting on social media, build meaningful conversations for stronger customer relationships and brand loyalty. Timely responses matter. Meeting customers’ ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

As value-based oncology expands, specialized social work is moving from “nice to have” to a measurable lever for adherence, ...

Social media use can be harmful. The effects are troubling and well-documented, from tragic stories of adolescent life lost to academic research on the psychological harm such platforms can cause, ...

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, ...

Caring for others is at the heart of many roles across industries, particularly for those working in HR, customer support or caregiving capacities. Yet, while companies increasingly emphasize the ...