The U.S. military famously uses the defense readiness condition (DEFCON) system to communicate current threat levels internally. DEFCON 1 is the most severe, while DEFCON 5 is the least. Paul A.

Effective communication is one of the keys to success in a remote work environment, both for management and for their direct reports. But depending on the background of the organization and how long a ...

As borrowers impacted by COVID-19 continue to exit mortgage forbearance, now is the time for lenders and servicers to be proactive in their borrower outreach to reduce foreclosure volume. According to ...

Everybody has one: a customer service experience so horrendous they’ve sworn an oath they will never go back to that company. We all have a service we won’t use, an airline we won’t fly or a brand we ...

TROY, Mich., July 11, 2024--(BUSINESS WIRE)--Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and ...

Healthcare is the great equalizer. Patients aren't wearing power ties or factory uniforms when they come under our care. The protocols and communication skills necessary to safely and effectively ...

Communication strategy and reputation management have officially evolved from peripheral support functions into imperative drivers of business value. In today’s interconnected world, stakeholder trust ...

As the economy strengthens and the job market becomes more robust, employees are beginning to have an upper hand in deciding where they want to work. At the same time, employers are going to have to ...

In last month's article I shared part of a conversation that one of my associates had with the manufacturer of our broadband antenna system at the Iowa Public TV facility in Cedar Rapids/Waterloo ...

A fundamental skill for powerful parenting is your ability to set clear, direct, and specific limits. Limits should be easy for your child to follow. According to the parents I work with in ...