A significant product came to the enterprise conferencing market in December. WiredRed's (www.wiredred.com) e/pop Web Conferencing with multi-party video is feature-laden, but its nicest feature may ...

[quote=Karl Marx]Within the capitalist system all methods for raising the social productiveness of labour are brought about at the cost of the individual labourer; all means for the development of ...

Predictive dialing software has found growing acceptance among large numbers of call centers that can't afford the more traditional proprietary hardware dialing systems. Many of these software dialers ...

Historically, call center managers struggled to identify for the best time to initiate a new dialing attempt while an agent was still occupied such that the next successful connection came as close as ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...