A significant product came to the enterprise conferencing market in December. WiredRed's (www.wiredred.com) e/pop Web Conferencing with multi-party video is feature-laden, but its nicest feature may ...

Predictive dialing software has found growing acceptance among large numbers of call centers that can't afford the more traditional proprietary hardware dialing systems. Many of these software dialers ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...