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Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

According to Unbabel’s Global Multilingual CX Report published last week, one in four U.S. consumers said they won’t spend more than $500 with a business if it doesn’t offer proper language support.

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Digital transformation has been a buzzword for decades, but the COVID pandemic increased the need for companies to adopt a digital-first mindset. Now, brands must understand not only their customers' ...

Opinions expressed by Entrepreneur contributors are their own. The pandemic accelerated a shift to ecommerce which continues to grow globally. Ecommerce sales are expected to surpass $1 trillion this ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...