Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...
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Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...
Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...
Jun. 20—Two north country power companies were fined by the state Public Services Commission for failing to meet customer service standards last year. The PSC announced Thursday that it has levied a ...
WASHINGTON — The Social Security Administration’s new chief is promising to overhaul the agency’s system of clawing back billions of dollars it claims were wrongly sent to beneficiaries, saying it ...
John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...
Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey released by the ...
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