The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

South Bend, Indiana mayor Pete Buttigieg reportedly helped create an alert system that would notify families if Immigration and Customs Enforcement (ICE) raided his residents' homes or businesses. The ...

No customer service task is more obnoxious than wading through a modern automated phone tree system trying to reach a human agent. Today most routine customer service tasks can be completed online, ...

5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...

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Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

How to Future-Proof a VoIP Phone System + Keep Costs Down Your email has been sent Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you ...