At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...

If you are nervous speaking on the phone to an employer, it is always helpful to have a phone script ready in advance. Have your calendar ready and a pen and paper for any notes. Carefully read the ...

It was a fall Sunday morning before a Denver Broncos game. I was playing fantasy football and desperately wanted to watch the pregame shows to make the best decisions for my fantasy team. There were ...

As of September 30, 2023, UAB now permits the recruitment of human subjects research participants without an existing relationship with the study team via phone. To use this option, The PI and key ...

There was one script for states that were probed by Russian hackers and another for those that weren’t, an official said. The federal government formally notified top election officials in some of the ...

Sky News has obtained a "deflection script" which confirms Universal Credit call agents were officially told to refer claimants online instead of addressing their concerns on the phone. The claims had ...

Filmmaking is phone calls. You might think it’s other things — writing and acting and shooting and editing, but we’re here to tell you that in reality, it’s phone calls. Those other things definitely ...