At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...

If you are nervous speaking on the phone to an employer, it is always helpful to have a phone script ready in advance. Have your calendar ready and a pen and paper for any notes. Carefully read the ...

It was a fall Sunday morning before a Denver Broncos game. I was playing fantasy football and desperately wanted to watch the pregame shows to make the best decisions for my fantasy team. There were ...

As of September 30, 2023, UAB now permits the recruitment of human subjects research participants without an existing relationship with the study team via phone. To use this option, The PI and key ...