With the existence of advanced smartphones and personal computers, along with accessible Wi-Fi connections almost everywhere, prospective and/or existing customers are often expected to inquire about ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...

4-Line Phone Systems: Who Needs Them & Why They Still Matter Your email has been sent Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud ...

Whether you run a small business out of your home, you manage a large company with hundreds or thousands of people, or you’re in charge of an enterprise that falls somewhere in between those, a VoIP ...

Call handling as a service has many definitions; the perceived value of this function varies dramatically and is often underrated. Content, Creative & Campaigns, Strategy and Evolution Call handling ...

Innovations in presence, service-oriented architecture and mobility are what the most aggressive users of IP contact centers are looking for, according to a Gartner report. (Learn more about IP ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Google's Pixel phones have great hardware, but they set themselves apart with their software. By creating great software features consistent across flagship and budget phones, Google's A-series of ...

Former President Trump has recently criticized Minnesota Gov. Tim Walz (D) on the campaign trail for his handling of the 2020 George Floyd protests despite praising the governor in a call that took ...

NEW YORK CITY -- On April 3, 1973, Martin Cooper stood on a sidewalk on sixth avenue in Manhattan with a device the size of a brick and made the first public call from a cell phone to one of the men ...