Small retail- or service-based businesses often spend time–or money–fielding mundane phone calls. Where is the store? How do I get there? When does it close? Are there any current promotions? If this ...
A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...
A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...
The early adopters of Numa, an artificial intelligence-powered phone answering service, included restaurants, medical offices and beauty salons. But when a few franchised dealerships began testing the ...
In today's fast-paced business world, customers expect nothing less than prompt, responsive service. When they reach out to a company, they want to connect with a live person right away—not be sent to ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, announced today that the company’s AI phone ordering technology has crossed ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Slang.ai, an AI-powered phone answering product for the restaurant ...
RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian Schiff, ...
Telephone service at the IRS is a mess, with employees answering way fewer phone calls than official metrics suggest while they spend more than a million working hours per year just waiting around for ...
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