Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...

Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...

Alexandria-based home remodeling company transforms kitchens through personalized service, expert design consultations, ...

Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...

Forbes contributors publish independent expert analyses and insights. Alexandra Kirkman covers travel, with a focus on luxury destinations. This article is more than 4 years old. The idea that ...

Dealership service departments are always looking for ways to strengthen customer bonds. Personalized communications is one way they do that. But delivering such messages digitally has become ...

Next-Gen Intelligent Virtual Agents combined with Generative AI to reduce interactions that need to be routed to human agents Consumers increasingly expect personalized, human-like interactions, even ...

With next month’s arrival of the new streaming service “Max” from Warner Bros. Discovery, the company is also promising a revamped product experience with an expanded feature set, improved ...