Jay Wolf is the president of JWC, a people strategy firm. He has been an organizational, executive and performance coach for over 15 years. In the last 15 years, the discipline of coaching has grown ...

For companies, practicing good performance management leaves an open-door policy that can strengthen the relationship and communication between both employees and managers. Using tactics like having ...

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue ...

The midpoint of the performance cycle, 1/15-4/30 At least one coaching session per performance cycle is MANDATORY for all Classified employees. To be an effective supervisor, you must engage with your ...

This is the time of year when a lot of the leaders I work with are buckling down to write up annual performance reviews for the people on their team. This is a process that almost no one ...

The definition of performance is undergoing a fundamental transformation. For decades, discipline, time management, and productivity were considered the primary drivers of success. Today, however, ...

“I shouldn’t have to tell people how to do their jobs!” is a familiar battle cry of beleaguered managers and supervisors. After all, employees are extensively interviewed and vetted to ensure they ...