Kenya’s water sector has made significant institutional progress over the last two decades, particularly following the reforms introduced under the Water Act 2002 and later strengthened through the ...

Operational benchmarking is a term that refers to research into common characteristics among call centers that represent a variety of industries. In this article, we provide an introduction to this ...

If the last two years have taught us anything, it's that preparing for the unexpected should be part of your strategy from now on. That can mean having the tools in place to shift priorities at a ...

Market dynamics boost the need and urgency for more sophisticated benchmarking strategies. The pharmaceutical industry has witnessed a dramatic evolution in how brand performance is measured and ...

Nishith Rastogi is a Founder & CEO of Locus, a leading-edge technology company helping 300+ global enterprises achieve last-mile excellence. Success is an abstract and indefinite concept, yet all ...

Last week’s alert discussed the growing trend toward including performance measures in contracts between hospitals and anesthesia groups. We identified clinical quality, efficiency and patient ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Organizations are under increased pressure to meet customers’ growing demand ...

LONDON--(BUSINESS WIRE)--A renowned market intelligence solution provider, Infiniti Research, has recently announced the completion of their latest competitive benchmarking study for an automotive ...

Do you want to know how well you are managing the performance of your critical applications? Then benchmark! By benchmarking application performance management (APM) best practices you discover how ...

Medical groups today are working harder than ever to survive. Their challenges include incredibly tight margins, recruiting the right clinical and administrative talent, and navigating an ...

Economic volatility along with an increasingly complex and uncertain operating environment, making the role of information even more critical. In a recent survey of transportation executives, 97% ...