Your consumer problems solved. If you think we can help you, email us at consumer.champions@theguardian.com with details of what's gone wrong and how to contact you The ombudsman upheld my complaint, ...

A decade ago, Gayle Presslaff-Keating and her entire family purchased long-term care insurance policies. Buying the policy at a younger age — she was 58 at the time — would mean cheaper premiums. For ...

Customers with personal loans that include Payment Protection Insurance could get a significant refund if they seek a better protection deal and switch, according to the Post Office. Payment ...