Recently, I made a large purchase from a well-known wholesale photo/video company. Long story short, the experience was extremely disappointing and frustrating. I even had to go to the UPS Store while ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Nowadays, patients have an abundance of healthcare organizations to choose from. So, if a ...

More than a decade ago, one of my patients told me that the result of her knee replacement surgery was terrific but that her experience in our hospital was so negative that she would not return for ...

Did you know we have a Patient Advocate to serve as your go-to resource for concerns or questions about health care services ...

The words we use to describe people are important. The 'N' word is no longer used to describe those of Afro-Caribbean descent; those with growth conditions such as achondroplasia are no longer called ...