EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

Tampa, Florida--(Newsfile Corp. - February 7, 2023) - Florida-based Patient Prism recently announced the launch of its AI-powered call monitoring and coaching software, DeepLens, for dental practices.

The complexity of the patient’s journey in healthcare often begins with a phone call. If healthcare executives want to get a sense of their patients’ first impressions with the hospital brand, perhaps ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

To mark World Patient Safety Day on September 17, the patient-led Light Collective plans to lead discussions in Washington, D.C., designed to help ensure that patient concerns about health data ...

On December 13 th 2016 the 21 st Century Cures Act (Cures Act) was signed into law in the US. The Cures Act’s focus was to aid in the acceleration of medical product development, foster innovation, ...

During the past 20 years, the end-of-life care community has devoted its energy, resources, and time into developing the medical sub-specialty of palliative medicine and promoting integration of ...

Radiopharmaceutical therapy (RPT) offers molecular-targeted treatment strategies and presents an ideal model for advancing ...