Contact center solutions vendor Altitude Software and unified communications and telecommunications provider TelCentris announced a partnership to deliver Altitude’s multimedia contact center ...

BURLINGTON, Mass., May 14, 2024 /PRNewswire/ -- Finvi, the leading provider of enterprise solutions that streamline and accelerate revenue recovery for clients across the accounts receivable ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact ...

Bright Pattern has the pleasure of announcing a new partner, a Portuguese contact center software solutions provider: Grupês. At Grupês, their goal is to provide the most robust and helpful industry ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the company has won two 2024 ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

PLANO, Texas, Dec. 11, 2024 /PRNewswire/ -- Ribbon Communications Inc. (RBBN) (Nasdaq: RBBN), which helps many of the world's largest service providers, enterprises and critical infrastructure ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

ITNavigator brings cloud and contact center management capabilities, with social and analytics functions acquired as well. Avaya announced today that it will acquire some of the operations of ...