Trevor Clark is the Founder and CEO of ShyftOff, a flexible, on-demand outsource solution for contact centers and customer support teams. Outsourcing is a strategic decision that many contact center ...
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions ...
Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...
3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs ...
ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, today announced a strategic partnership with UJET, Inc., a leading provider of AI-powered ...
‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...
ITNavigator brings cloud and contact center management capabilities, with social and analytics functions acquired as well. Avaya announced today that it will acquire some of the operations of ...
Today we return to news coming from Verizon and the hosted contact center market: Verizon has teamed with inContact to deliver new cloud-based “virtual contact center” services. The offer will enable ...
DENVER, July 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has ...
The last contact center slideshow that appeared here on No Jitter, Top Contact Center Stories of 2017, had the subtitle: "Artificial Intelligence Groundswell." If AI's importance to the future of ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...
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