Before starting the problem solving model some pitfalls must be discussed. A lack of concise documentation, a lack of sense of urgency, individual versus team resolution development and a ...

Toyota has a unique cultural language. It’s called 8-Step Problem Solving. It’s the “patois” of the Toyota Production System (TPS). The patois is the dialect of the common people of a region, ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.