SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Editor's take: As businesses increasingly rely on outsourced tech support to cut costs, the risks associated with these operations are coming into sharper focus. The threat is no longer just about ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support. While they may have initially been able to address all customer needs ...

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential cryptocurrency investments or looking for ways to streamline their ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

For providers looking to move to a new electronic health system, IT support is growing as a key factor in choosing a new vendor, according to a Black Book survey. While price and features remain ...

TAMPA, Fla., Oct. 25, 2017 /PRNewswire/ -- According to Black Book™ user results, health information system vendors not offering clinically-based EHR tech support either internally or through a ...

(MENAFN- EIN Presswire) EINPresswire/ -- Organizations across the United States continue to face mounting pressure to manage payroll accurately while meeting compliance requirements and keeping ...

Just because you're a tech company steeped in a proud history of innovation doesn't mean you have to treat technical support as a do-it-yourself venture. Gone are the days when tech support meant ...

Usability, price and features certainly are important factors when selecting an EHR, but a new survey from Black Book research finds one element of vendors that differentiates customer loyalty and ...