David is a best-selling author, speaker and trainer. He is also CEO of IPD, a world-class marketing agency based in Tampa, Florida. Lead generation has changed and transformed many times over. In the ...

Customer service is king, and growing your business is a top priority. Likewise, your reputation is an asset as well, and one that you highly value. As a business owner, you have relied on a sales ...

Last October, I wrote about mounting consumer dissatisfaction with offshore call centers. I suggested that some companies would come to the realization that they could differentiate their company ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

The MBTA last month adopted a process to consider unsolicited proposals from businesses and organizations, with a top T official declaring the transit agency “open for business.” A month later, the ...

Internet service provider EarthLink is laying off most of its call center employees and outsourcing the work to domestic and overseas companies, in an effort to cut costs. The company on Tuesday said ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer service is king and growing your business is a top ...

United Airlines has signed a contract with Electronic Data Systems Inc. to open a customer call center in Nova Scotia next month that eventually will employ 200, a United spokeswoman said Wednesday.