Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...

New add-on feature allows Invoice Cloud clients to engage with customers through multiple communication channels including voice, email, and text BRAINTREE, Mass.--(BUSINESS WIRE)--Invoice Cloud, an ...

Gartner recently placed AI agents at the peak of inflated expectations, with Haritha Khandabattu, senior director analyst at Gartner saying that organizations “need to determine the most relevant ...

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...

Talkdesk 20-in-20 continues with new products and enhancements, adding proactive capabilities for companies to efficiently and effortlessly connect with customers through personalized sales and ...

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

Are you an online retailer looking for a team of subject matter experts and sales agents that can help improve customer satisfaction and turn your company’s customer support from a cost center to a ...