New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

Oracle is offering new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues ...

Considered a top industry honor for customer service, contact center, business development and sales professionals, winners ...

Oracle today announced the launch of its AI Customer Excellence Centre in Sydney to help organisations keep pace with rapid AI advancements. The Oracle AI Customer Excellence Centre (AI CEC) will ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

At the Oracle Customer Edge Summit, Oracle Corporation (NYSE:ORCL) disclosed several new features and launches. The company unveiled new AI agent features integrated into the Oracle Textura Payment ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

HSBC has chosen Oracle’s Cloud@Customer service to upgrade and migrate some of its database systems. The bank will use Oracle’s managed infrastructure service in its own datacentres. The service is ...

Next, Oracle plans to equip agents with AI-generated customer snapshots before calls start, helping speed resolution and improve the customer connection. In addition, Oracle plans to add full call ...

Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer ...