Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...

Optus has unveiled a service it has been using since May, which gives customers moving to the NBN a single interface for all their needs during the transition off legacy network. Speaking at the ...

WHY are Optus and Telstra still advertising for something they don’t have? The iPhone 6 has been out for a month but many customers still haven’t received their orders. Optus has been particularly ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) business, today announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact ...

You have reached your maximum number of saved items. Remove items from your saved list to add more. More than 90,000 Optus customers in Brisbane and parts of Queensland continue to be affected by a ...

Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...

A week to the day after the telco announced a maintenance failure meant about 600 customers nationwide were unable to lodge triple-0 calls, Optus revised up the number of Territorians impacted. The ...

Optus network customers have reported more emergency triple-0 call failures outside the hours of recently confirmed outage periods in September. Those outages resulted in hundreds of emergency calls ...

THE iPhone 6 has been out for a month, and many customers still haven’t received their orders. But that’s not the worst part of this story. Optus has been particularly prominent, with its ads covering ...